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Conexão Internacional |
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HDI Training + Certification Courses
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HDI Courses
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HDI Support Center Analyst
This two-day course focuses on strategies for effective customer care and problem resolution, as well as the fundamentals for support center processes and tools, and an introduction to ITIL® processes.
Toronto, ON CAN
11/20/2008-11/21/2008
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HDI Support Center Analyst
This two-day course focuses on strategies for effective customer care and problem resolution, as well as the fundamentals for support center processes and tools, and an introduction to ITIL® processes.
Charlotte, NC USA
12/1/2008-12/2/2008
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HDI Support Center Team Lead
This two-day course is designed for support center professionals who have been or will be promoted to a team lead position and require fundamental management and leadership skills for their increased responsibilities.
San Diego, CA USA
12/1/2008-12/2/2008
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Knowledge Management Foundations: KCS Principles
This three-day course will provides a set of practical steps for capturing, storing, and successfully reusing mission-critical knowledge that will shift your support center from a call-centric model to a knowledge-oriented one.
San Diego, CA USA
12/1/2008-12/3/2008
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HDI Support Center Director
This three-day course is designed for experienced directors and managers who provide strategic leadership for the IT support organization. Participants will learn how to use their knowledge and communication skills to align their department with organizational goals as well as discover techniques to help them market the support center to upper management.
San Diego, CA USA
12/1/2008-12/3/2008
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Publicações 
